Monday, 1 March 2021

Telehealth: Phone Ringing and Appointment Confirmations

When a doctor starts a Telehealth call with a patient, both on iOS and Android, the patient's phone will ring. For MyHealthAccess, whether the user is in the waiting room in the app or not, the phone will ring connecting the patient with the doctor more seamlessly. 

Appointment confirmations are now also available more easily, please read more about this below.

Telehealth appointments are on the rise, so we recently added new functionality that rings your patients' iOS and Android phones. This means they do not have to have the application open to receive the call.


The typical flow of a Telehealth appointment is as follows:

1.       The patient, we will call her Mary, uses the MyHealthAccess application or website to book a telehealth appointment with your clinic. She automatically receives a message to confirm that the booking has been completed.

2.       The appointment is added to the appropriate provider’s schedule in your Juno EMR. It can easily be identified by staff members and physicians as a Telehealth appointment as it has a camera icon on the left of the appointment entry, beside the appointment status icon.

3.       Mary receives an email with the Telehealth appointment details 30 minutes before the appointment. This acts as a reminder. She does not need to open MyHealthAccess on her mobile device at this point.

4.       When the doctor is ready to see Mary, he/she can start the telehealth appointment by clicking on the camera icon. This will launch the Telehealth session. The doctor will then be able to call Mary by clicking on the Call Patient button.

5.       Mary’s cell phone rings and vibrates as the Telehealth call arrives, just like a regular call. Mary answers.

6.       The Telehealth appointment starts.

7.       Upon completion of the Telehealth appointment, the call ends, and the doctor documents his encounter in Mary’s chart.



You will also be pleased to know that an appointment confirmation feature is now available which allows your patients to confirm their appointment times. Patient-confirmed appointments are identifiable by looking at the icon on the right of the appointment in the Juno schedule.

The confirmation feature is part of the reminders module and can be configured by going through the following steps:

1.       Begin by accessing the MyHealthAccess admin portal for your clinic. This is done by clicking on the “MyHealthAccess” link at the top of your schedule page.

2.       Once in MyHealthAccess, click on the “Settings” tab towards the top right of the page, then select the “Reminders” tab.

3.       Ensure the appointment confirmations feature for your clinic is enabled. The toggle next to “Enable Appointment Confirmations?” should display “ON”.

4.       Create a new appointment reminders schedule rule to determine when the confirmation request will be sent to your patients:

    • Select what type of message will be sent out: a text message, email, or both.
    • Change the drop-down selection from “reminder” to “confirmation”.
    • Enter how many days before the appointment you would like the confirmation-reminder to be sent.
    • Click on the “Create New” button.

5.       Configure the appointment confirmation templates. These can be found by scrolling down on the page. You can determine the email subject and body for email confirmations, and the text for text messages. You can find the list of available text placeholders by clicking on the “Show Instructions” link just above the “Email Subject” field. These tags will be replaced by the patient, provider or appointment information when the reminder is sent.

6.       Select "Save Template Settings" to complete the setup.

Tuesday, 3 November 2020

We have a new Juno EMR Website!


2020 has been a year of change for healthcare and clinics are adapting to the new world combining “bricks and mortar” face to face visits with virtual care. For Juno EMR it’s no different, we are evolving and the past year has been a whirlwind of growing our team, developing new features, finding solutions to new problems, and building on Juno EMR's rock-solid foundation. Sometimes it is easy to forget to acknowledge and celebrate all of the innovation happening around here. Now we're looking to take a major step forward in our communication with clients both new and established, and we're starting with the brand new Juno EMR website!

We'd like to invite you to come take a look at the sleek new site, learn more about our company and our leadership, take a tour through some new features, and let us know what you think. Your feedback is what helped us build Juno EMR into the electronic medical record powerhouse that it is today, and we'd love to hear your thoughts on the latest iteration of our site.

What has changed:
  • Your login page will have a new, more modern design
  • Your login page URL will be changing in the following weeks. We will let you know in the coming weeks so that you can update your bookmarks
  • Up-to-date information about what we're working on, including new features and virtual care capabilities
Click Here to go to the NEW website!
Do you love Juno EMR? Are you thrilled with our customer service? Share the news! You'll receive a $249 credit on your account for every referral who decides to use Juno EMR as a gesture of our thanks!
Refer a Friend!

Tuesday, 17 March 2020

Telehealth Enabled in Juno

Telehealth has been enabled in Juno

We have seen a massive response to our newsletter that went out on Monday announcing the availability of Virtual Care in Juno EMR.  Given this response, we have taken the step to proactively enable the Juno-side part of the Telehealth integration for all our customers.

Why did we do this?  This change will help us streamline the on-boarding for all customers who want to quickly get access to Telehealth during the current Pandemic.

This change DOES NOT mean that you are immediately able to run Telehealth appointments if you don't have your MyHealthAccess (MHA) account set-up.

This change DOES mean that if you would like to move forward with doing Telehealth, your Juno account is already pre-configured to make that happen.  It also means that you will see a new Tab at the top of your Juno EMR in the Classic UI called "MyHealthAccess".  The “MyHeathAccess” tab will only work for you once your MHA integration is correctly configured.

For anyone who would still like to get set-up please contact us.

We've also created a Telehealth set-up guide which you can find here to help with getting set up on Telehealth. This document is new and will be changing quickly as the rollout of the program continues.

Monday, 16 March 2020

Virtual Care in Juno EMR is here!

Virtual Care in Juno EMR is here! 

As mentioned in previous newsletters, we’ve been working hard on updates to our MyHealthAccess patient portal to bring a tightly integrated Telehealth option to our platform which will allow our customers to easily see their patients virtually. For the past few months we’ve been beta testing this system with select customers and we’re pleased to announce today that our virtual care platform is now available for all Juno EMR users.

With the COVID-19 pandemic currently gripping our country and the world at large Virtual Health can play a key role in the delivery of care. It can ensure that patients who do not need to come into the office can see their care provider from home.  It can also ensure that patients who could possibly have the virus can be assessed from home and given instructions before coming into an office and possibly endangering others.

Due to the severity of the situation our company has made the decision to offer our Virtual Care offering for FREE OF CHARGE for a trial period until July 1st.

Our focus is on helping our customers and their patients during this epidemic and lowering the barriers to using Telehealth.

Here is a quick demonstration on using Telehealth in JunoEMR:

How to get started

It’s important to note that getting set-up for the MyHealthAccess Telehealth platform will require customers to first integrate MyHealthAccess with their Juno.  Customers who are not already using MyHealthAccess will need to get set-up before they can take advantage of the new Telehealth features.

Customers already integrated with MyHealthAccess for online booking will be able to start using Telehealth once we enable the feature in your EMR. Once enabled, the new Telehealth feature will add a MyHealthAccess tab to the top of your EMR allowing you to quickly access your MyHealthAccess Clinic Admin portal.  Launching a booked Telehealth appointment from Juno EMR will be as easy as clicking the Telehealth icon on the appointment within your schedule screen.

In order to lessen the probability of missing a Telehealth visit, our integration requires that patients sign up for a MyHealthAccess account before booking Telehealth appointments and that the office links those accounts to a valid demographic record in Juno EMR.

Currently, the booking of a Telehealth appointment has to be done by the patient.  Within the next few days however, we will roll-out a new feature which will allow offices to book their own Telehealth appointments with patients as long as they have a connected MyHealthAccess account.

As governments around the world respond to the COVID-19 pandemic and look to integrate Telehealth into the delivery of their healthcare models, we encourage you to take advantage of our offering. 

If you are interested in taking advantage of our MyHealthAccess Telehealth option, please contact us.

Tuesday, 24 December 2019

Juno EMR - Launch of our new User Interface!

We have officially launched our newest User Interface!  With the Juno UI, there are a lot of modern features included that will help manage your daily workflow. You can access this new Juno UI by clicking on the Juno icon located at the top left side of the main scheduling page.

Some of the new modern features in our new Juno UI are:
- The dashboard is unique for each individual provider, showing an organized to-do list for the day.
- Clicking on the icon on left side will open a side panel that allows the Care Providers to view their schedule at a quick glance.

Modern Patient Encounter Chart
The encounter notes can remain open as you move between other sections of the EMR. So you can add to your note while navigating the eChart, checking prescriptions, or looking at your patients' documents.
- Incoming section is a feature that displays labs that have come in for that particular patient.

A Brand New Scheduler
- The ability to drag & drop appointments directly on the appointment page.
- Quickly edit a scheduled appointment by clicking on it. This will pop up instantly allowing you to make changes quickly.
- Any changes that you make in the new UI will reflect in the classic UI as the database is connected and synced.
To change your default setting from the classic Oscar UI to the new Juno UI you can click on User Settings in the drop down menu in the top right hand corner under you user profile. Otherwise you can also use the Icon in the top left hand corner to move between the two different UI's depending on your personal preference.
Visit our YouTube Channel to watch the tutorial of our New Juno UI!

Happy Holidays from the team at Juno EMR

Thursday, 3 October 2019

MyHealthAccess is FREE!

Yes, you read that right! Juno is proud to announce that our MyHealthAccess patient portal is now included in your Juno subscription. This means that automated reminders, 24/7 online booking and secure patient messaging are now included with your EMR at no extra cost!

What's more, we've launched our MyHealthAccess platform as mobile applications in the app-stores for Android and iOS so your patients can book appointments and read their notifications from the convenience of their mobile phones.

If you're not already using our MyHealthAccess system to streamline your patient bookings and notifications, please send an email to to get started today!

We are also continuing our work on MyHealthAccess to launch a TeleHealth integration within the app. This will be very tightly integrated with Juno so you can easily book and launch Telehealth visits with your patients right from your EMR. More details to follow soon!

Friday, 9 August 2019

MyHealthAccess Overhaul

We're very excited to announce some major changes for our MyHealthAccess patient portal which will be launching shortly. Within the next two weeks we'll be launching a new responsive website design which will allow patients to do their online booking easily on a PC, tablet or mobile device. Shortly after the launch of the new UI we'll also be launching new mobile applications for Android and iPhones to enhance MyHealthAccess with a native mobile experience. 

We're also going to be launching the beta of our new Telehealth application which will be tightly integrated with your Juno EMR and a patients MyHealthAccess app. We're very excited about these major updates to our program and look forward to an exciting end of summer! 

If you'd like to check out the beta site for MyHealthAccess you can login now with your patient account at or check out this sneak peek screenshot...